Terms of Service

Terms of Service
Last Updated: January 19, 2026
Please read these Terms of Service carefully before using our website or services. By agreeing to these Terms of Service, you acknowledge that you will be subject to a mandatory arbitration provision with class action waivers.
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1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("Customer", "you", "your"), and ClosingMeter LLC, owned and operated by Veymont Ventures LLC ("ClosingMeter", "Company", "we", "us", "our").
These Terms govern your access to and use of:
* Our website located at https://closingmeter.com and any associated subdomains (collectively, the "Website")
* All products and services provided by ClosingMeter (collectively, the "Services")
By accessing our Website or using the Services, you agree that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must immediately stop using the Website and Services.
Changes to Terms
We reserve the right to modify these Terms at any time for any reason. We will notify you of material changes through the contact information you have provided to us. Changes that do not materially affect your rights will be effective when posted on the Website. Your continued use of the Website and Services after changes are posted constitutes your acceptance of the modified Terms.
Age Requirement
You affirm that you are at least 18 years of age and are fully able and competent to agree to these Terms. The Services are exclusively for adults 18 years of age or older. If you are under 18, you are prohibited from using the Services.
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2. Definitions
"AI Models" means the artificial intelligence and machine learning models, algorithms, and systems used by ClosingMeter to analyze Call Data and generate Coaching Insights.
"Call Data" means meeting transcripts, audio recordings, metadata, and any other information about sales calls or online meetings that you authorize us to access from your Zoom account or that you upload to the Services.
"Coaching Insights" means the analysis, feedback, performance metrics, improvement recommendations, and other outputs generated by our Services based on your Call Data.
"Company Marks" means any names, logos, icons, images, branding, or other associated content used to identify ClosingMeter.
"Customer Data" means any data, including personally identifiable information, provided by or on behalf of you to us for storage or processing. This includes Call Data, User Generated Content, and any other information you provide through the Services.
"Effective Date" means the date on which you make your first payment or analyze your first call using the Services, whichever comes first.
"Order" means any initial or subsequent ordering document or online request for access to the Services submitted through our Website or checkout processes.
"User" means the persons designated and granted access to the Services by or on behalf of you.
"User Generated Content" means any information, data, content, or materials you provide to or through the Services.
"Zoom Account" means your account with Zoom Video Communications, Inc., which you connect to the Services to enable access to Call Data.
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3. Use of Services
3.1 Right to Use
Subject to these Terms, we will provide the Services described in your Order. You agree to use the Services for professional or business purposes. During your subscription term, and provided you comply with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable right to access and use the Services.
You agree to use the Services in accordance with our Privacy Policy, available at https://closingmeter.com/privacy and incorporated by reference. You are responsible for each User's compliance with these Terms, and any acts or omissions by your Users will be deemed to be your acts.
3.2 Service Description
ClosingMeter is a sales coaching and KPI improvement platform that:
* Connects to your Zoom account to access meeting transcripts and metadata
* Analyzes your sales calls using AI-powered technology
* Provides feedback on what you did well, areas for improvement, and actionable coaching recommendations
* Tracks performance metrics and trends over time
3.3 Usage Limits
Your subscription includes analysis of up to 6 calls per day. If you exceed this limit, additional calls may not be processed until the next day, or you may be required to upgrade to a higher subscription tier (if available). We reserve the right to review your account to confirm compliance with applicable usage limits and to terminate or suspend your access for overuse or abuse of the Services.
3.4 Free First Call
New users are eligible to analyze one (1) call for free before subscribing to the Services. This free analysis is provided to allow you to evaluate the Services. After analyzing your first call, you must subscribe to continue using the Services.
3.5 Technical Support
We provide technical support via email at support@closingmeter.com. Response times vary based on your subscription level and the nature of the support request. We will use commercially reasonable efforts to respond to support requests within two (2) business days.
3.6 Service Modifications
We may change and update the Services from time to time at our sole discretion, including adding new features, modifying existing features, or improving our AI Models. Updates are included in your subscription fees, and you agree to use the most current version of the Services.
3.7 Service Requirements
To use the Services, you must:
1. Have an active Zoom account with appropriate access permissions
2. Grant necessary OAuth access permissions to ClosingMeter to access your Zoom meeting transcripts and metadata
3. Maintain valid API access credentials for your Zoom account
4. Have recorded meetings with transcripts available in your Zoom account
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4. Zoom Integration and Data Access
4.1 Authorization to Access Zoom Account
By connecting your Zoom account to the Services, you authorize ClosingMeter to:
* Access your Zoom account via official Zoom APIs using OAuth authentication
* Retrieve meeting transcripts from your Zoom account
* Access meeting metadata including participant names, meeting titles, dates, durations, and other meeting information
* Automatically sync and pull all saved calls and transcripts from your Zoom account
4.2 Meeting Selection
While our Services automatically sync and pull all saved calls from your Zoom account, you maintain control over which specific meetings you choose to analyze using the Services. You are responsible for selecting only meetings that you have the legal right to analyze.
4.3 Participant Consent
You represent and warrant that:
* You have obtained all necessary consents and authorizations from meeting participants before analyzing calls that include their voices, statements, or personal information
* Your use of the Services complies with all applicable laws regarding recording consent, wiretapping laws, and privacy rights
* You will not use the Services to analyze calls where participants have not been properly notified of recording and analysis
* You are solely responsible for any legal consequences arising from analyzing calls without proper participant consent
4.4 Compliance with Zoom Terms
Your use of the Services must comply with Zoom's Terms of Service and Acceptable Use Policy. You acknowledge that we are not responsible for any violations of Zoom's terms or any actions taken by Zoom, including suspension or termination of your Zoom account.
4.5 Maintaining Access
You are responsible for maintaining valid API access credentials and permissions for your Zoom account. If you revoke access or if access expires, we will not be able to provide the Services and will not be liable for any resulting service interruptions. You must promptly notify us of any changes to your Zoom account or access credentials.
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5. Customer Data and AI Training
5.1 Ownership of Customer Data
As between you and us, you or your licensors retain all right, title, and interest (including all intellectual property rights) in and to your Customer Data. You grant us a non-exclusive, worldwide, royalty-free right to process your Customer Data to the extent necessary to provide the Services, improve our AI Models, address technical problems, or as required by law.
5.2 Use of Call Data for AI Training
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT WE MAY USE YOUR CALL DATA, INCLUDING MEETING TRANSCRIPTS AND METADATA, TO TRAIN, IMPROVE, AND ENHANCE OUR AI MODELS AND ALGORITHMS. This includes:
* Using your Call Data to improve the accuracy and quality of our analysis
* Incorporating insights from your Call Data into our machine learning models
* Creating aggregated and anonymized datasets for research and development
* Developing new features and capabilities based on patterns identified in Call Data
By using the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use your Call Data for these purposes. While we may use Call Data for training purposes, we will take commercially reasonable steps to anonymize or de-identify such data where feasible.
5.3 Your Obligations
Your use of the Services and all Customer Data must comply with applicable laws, government regulations, and other legal requirements, including data privacy laws such as GDPR, CCPA, and other applicable privacy laws. You are solely responsible for the accuracy, content, and legality of all Customer Data.
You warrant that you have sufficient rights in the Customer Data to grant us the rights described in these Terms, and that our processing of your Customer Data in accordance with these Terms will not violate any laws or third-party rights.
5.4 Sensitive Information in Call Data
You acknowledge that Call Data may contain sensitive business information, personal information about meeting participants, confidential information, trade secrets, or other proprietary information. You are solely responsible for:
* Determining whether it is appropriate to submit such information to the Services
* Ensuring you have authorization to share such information with us
* Understanding the risks associated with AI analysis of sensitive information
* Complying with any confidentiality agreements or legal obligations that may restrict sharing such information
We recommend that you review all Call Data before submitting it for analysis and redact or remove any information you do not wish to share.
5.5 User Generated Content
If you create and share User Generated Content through the Services (such as notes, comments, or custom configurations), you represent and warrant that you own all rights in such content and have the authority to share it with us. You retain all ownership rights to your User Generated Content, but by submitting it through the Services, you grant us a non-exclusive, transferable, worldwide, perpetual, irrevocable, sublicensable, and royalty-free license to use, modify, adapt, reproduce, make derivative works of, publish, transmit, store, distribute, and make it available to third parties for the purposes of providing, developing, optimizing, improving, promoting, or enhancing our Website, Services, or other products or services.
5.6 Anonymized and Aggregated Data
You acknowledge that we may use Customer Data and Call Data to compile de-identified, aggregated, and anonymized data. Such aggregated and anonymized data will be owned by us, and we may collect, retain, use, or disclose it (including through sale to unaffiliated third parties) for our general business purposes as permitted under applicable laws, including to:
* Improve the Services and AI Models
* Create industry benchmarks and reports
* Conduct research and analysis
* Develop new products and services
* Generate sales coaching insights and best practices
5.7 Data Security
We will implement and maintain appropriate technical and organizational security measures designed to protect Customer Data from unauthorized access, use, alteration, or disclosure. However, you acknowledge that no security measures are perfect or impenetrable, and we cannot guarantee absolute security of Customer Data.
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6. Intellectual Property Rights
6.1 Company Services
Except for the limited rights granted in these Terms, you have no right, title, or interest in or to the Company Marks, Services, or any intellectual property rights related thereto. You acknowledge that we or our licensors retain all proprietary rights in and to the Company Marks and Services and any components, including all modifications, enhancements, derivative works, configurations, translations, upgrades, interfaces, algorithms, AI Models, analysis methodologies, machine learning technologies, and coaching frameworks.
6.2 Coaching Insights
All Coaching Insights generated by the Services, including analysis, feedback, recommendations, performance metrics, and reports, are provided to you for your internal business use only. While you may use Coaching Insights to improve your sales performance, you may not:
* Resell or redistribute Coaching Insights to third parties
* Use Coaching Insights to create competing products or services
* Reverse engineer our analysis methodologies or AI Models based on Coaching Insights
* Publicly disclose specific details about our analysis algorithms or scoring systems
6.3 Company Marks
Unless expressly authorized under these Terms, you agree not to use, register, or apply for registration of any trademark, service mark, business name, domain name, or social media account name or handle that is comprised of or incorporates any Company Marks or is confusingly similar to a Company Mark. If you breach this provision, you agree to do all things necessary to transfer any such trademark, service mark, business name, domain name, or social media account name or handle to us, including executing assignment documentation.
6.4 Usage Data
Notwithstanding anything to the contrary, we may collect and use usage and operations data related to your use of the Services to develop, improve, support, and operate our Website and Services. We may share such usage data as provided in our Privacy Policy.
6.5 Feedback
You agree that any ideas, suggestions, or improvements that you or your Users provide to us about our products or services will be owned by us, and we are free to include such ideas in future products without compensation to you.
6.6 Proprietary Technology
You acknowledge that the AI Models, analysis algorithms, coaching methodologies, scoring systems, and machine learning technologies used in the Services constitute valuable proprietary trade secrets and intellectual property. You agree not to reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying methodologies of the Services.
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7. Orders, Fees, and Payment
7.1 Orders
You may order Services through our website at https://closingmeter.com or through other ordering processes we designate. All Orders are subject to our acceptance at our discretion. All information you provide must be current, complete, and accurate, and you are responsible for keeping such information updated.
7.2 Subscription Tiers
The Services are offered at various subscription tiers based on usage limits, features, or other metrics as specified in the applicable pricing plan. Specific pricing and tier details will be communicated to you at the time of subscription. We reserve the right to modify subscription tiers, pricing, and features at any time with reasonable notice.
7.3 Fees and Payment
When you execute an Order, you commit to a fee amount (collectively, "Fees") and a payment schedule. All Fees are payable in United States Dollars (USD).
For monthly subscriptions, your monthly payment will be due on the Effective Date and each monthly anniversary thereafter.
You authorize us to charge the payment method on file (processed through Stripe, Inc.) in accordance with the billing frequency specified in your Order. If the primary payment method fails, you authorize us to charge any backup payment method on file.
We reserve the right to terminate your Order or these Terms immediately if any payment information is found to be inaccurate, incomplete, or not current, or if any payment fails. We are not responsible for any overdraft charges or other fees incurred due to our use of your payment method for payment.
7.4 Fee Disputes
You agree to notify us of any fee dispute within fifteen (15) days of the payment's due date and to work in good faith to promptly resolve any dispute and pay fees within fifteen (15) days following resolution.
7.5 Late Payments
We reserve the right to (i) suspend or terminate the Services or any portion thereof for non-payment of undisputed Fees, and (ii) impose a charge to restore archived data from delinquent accounts. You agree to reimburse us for all reasonable costs and expenses incurred in collecting delinquent amounts. Late payments may accrue interest at a rate of 1.5% per month or the maximum rate permitted by law, whichever is less.
7.6 Taxes
You are responsible for all applicable taxes (including withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), tariffs, or similar taxes, collectively, "Taxes") imposed by any government entity based on the Services, except taxes based on our net income or taxes for which you have provided a valid tax exemption certificate. If you fail to satisfy your tax obligations, you agree to reimburse us for any Taxes paid on your behalf and indemnify and hold us harmless against any claim, liability, or penalties resulting therefrom.
7.7 No Refunds
ALL FEES PAID FOR THE SERVICES ARE NON-REFUNDABLE. Once you subscribe and are charged for a billing period, you will not receive a refund even if you cancel your subscription, stop using the Services, or are dissatisfied with the Coaching Insights provided. This no-refund policy applies regardless of the reason for cancellation, including but not limited to dissatisfaction with results, technical issues, or changes in your business needs.
You acknowledge that you had the opportunity to analyze one free call before subscribing and that you made an informed decision to purchase the Services.
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8. Term and Termination
8.1 Initial Term
The initial term of your subscription ("Initial Term") will be one (1) month from the Effective Date, unless otherwise specified in your Order.
8.2 Renewal
After the Initial Term, your subscription will automatically renew on a month-to-month basis (each renewal period and the Initial Term may be referred to as a "Term") unless you cancel your subscription before the then-current Term is set to expire through your account dashboard at https://closingmeter.com or by email to support@closingmeter.com. We may, at our sole discretion, amend pricing or Services offered at the beginning of each new Term with at least thirty (30) days' prior written notice to you.
8.3 Free First Call
New users may analyze one (1) call for free before subscribing. This is not a trial period but rather a one-time complimentary analysis to evaluate the Services. After analyzing your first call, you must subscribe to continue using the Services. No charges will be made for the free analysis, but you must provide payment information to subscribe after the free call.
8.4 Cancellation
You may cancel your subscription at any time through your account dashboard or by contacting support@closingmeter.com. Upon cancellation:
* Your access to the Services will continue until the end of your current billing period
* No refund will be provided for the current billing period (see Section 7.7)
* Your subscription will not renew for the next billing period
* You will lose access to the Services and Coaching Insights at the end of the current billing period
8.5 Termination for Cause
Either party may terminate these Terms (including all related Orders) if the other party: (a) fails to cure any material breach of these Terms (including a failure to pay Fees) within thirty (30) days after written notice; (b) ceases operation without a successor; or (c) seeks protection under any bankruptcy, receivership, trust deed, creditors' arrangement, composition, or comparable proceeding, or if any such proceeding is instituted against that party and is not dismissed within sixty (60) days (to the extent such termination is not prohibited by law).
8.6 Suspension
Without prejudice to any other remedies, we reserve the right to suspend your access to any portion or all of the Website and Services upon prior notice if, in our reasonable discretion, we suspect you of breaching any portion of these Terms or of presenting an undue security risk to our Services or networks (including hacking attempts, denial of service attacks, or other malicious activities), or as required by law or at the request of governmental entities. We will either resume provision of Services or terminate these Terms within a reasonable period of time for investigating any such incidents. We may also suspend Services immediately without notice if your payment method fails or if your account becomes delinquent.
8.7 Effect of Termination
Upon termination of these Terms, you must immediately cease use of and access to the Services. If reasonably requested by you within thirty (30) calendar days following the effective date of termination, we may provide you with a limited one-time export of your Call Data and Coaching Insights in a standard format (PDF, CSV, or JSON) to the extent technically feasible.
Following the expiration of this 30-day period, we will retain Call Data and Coaching Insights for an additional ninety (90) days solely for the purpose of enabling continued Services without disruption if you return and reactivate your subscription during this period. During this retention period, all confidentiality and data privacy obligations under these Terms (including Sections 5 and 15.2) and the Privacy Policy will continue to apply to any retained data.
Following the expiration of this 90-day period, we will permanently delete your Call Data and Coaching Insights in our possession, unless otherwise required by law or instructed in writing by you. Notwithstanding the foregoing, we retain the right to continue using anonymized and aggregated data derived from your Call Data for the purposes described in Section 5.6, and this right survives termination.
Provisions that by their nature are intended to survive termination will survive, including Sections 5, 6, 12, 13, 15, 16, 17, 18, and 19.
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9. Customer Accounts and Usage
9.1 Account Security
You are solely responsible for:
1. The configuration of your Services account
2. The operation, performance, and security of your equipment, networks, and other computing resources used to connect to the Services
3. Ensuring all Users exit or log off from the Services at the end of each session
4. Maintaining the confidentiality of your accounts, user IDs, and passwords
5. All uses of the Services by you and your Users, including any data deletions and other usage errors
6. The security of your Zoom account credentials and OAuth tokens
We reserve the right to suspend the Services or terminate these Terms if you misuse or share login information among multiple entities or unauthorized Users. You must notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss you may incur as a result of a third party using your password or account, and you may be held liable for any such losses incurred by us or another party.
9.2 Account Information
You agree to keep all account information true, accurate, current, and complete. You and your Users agree not to provide false information, impersonate another individual, or provide misleading or false user information through your use of the Website or Services.
9.3 Multiple Accounts
Each individual user should maintain only one account. Creating multiple accounts to circumvent usage limits, obtain multiple free analyses, or otherwise abuse the Services is strictly prohibited and may result in immediate termination of all accounts.
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10. Prohibited Activities
10.1 Prohibited Uses
Your use of the Services and all User activity on the Website and Services must comply with all applicable laws, rules, and regulations, in addition to these Terms. You also agree not to use, or assist or enable others to use, the Services, your account, or any portion of the Website in furtherance of any unlawful or fraudulent activities, including but not limited to:
1. Analyzing calls without proper consent: Using the Services to analyze recordings of meetings or calls where participants have not been properly notified and have not consented to recording and analysis, in violation of applicable wiretapping, recording consent, or privacy laws

2. Uploading illegal content: Submitting Call Data that contains illegal content, promotes illegal activities, or violates any laws or regulations

3. Violating third-party rights: Using the Services in a way that violates applicable laws, rules, regulations, these Terms, or the rights of any third party (including intellectual property rights, privacy rights, or confidentiality obligations)

4. Fraudulent activity: Performing any fraudulent activity, including accessing accounts of other users without permission, impersonating any person or entity, claiming false affiliations, or falsifying your identity or information

5. Circumventing limitations: Attempting to circumvent usage limits, including the 6 calls per day limit, through technical means, multiple accounts, or other methods

6. Reverse engineering: Avoiding, bypassing, removing, deactivating, impairing, or otherwise circumventing any technological measure implemented by us or our providers to protect the Website or Services, or attempting to reverse engineer, decompile, or discover our AI Models or analysis algorithms

7. Malicious code: Using any device, software, routine, file, or technology (including viruses, Trojan horses, worms, time bombs, or cancelbots) intended to damage or interfere with the Services or to surreptitiously intercept or expropriate any system, data, or personal information from the Website, Services, or our network

8. Automated extraction: Using any automated or programmatic method to extract data or output from the Website, Services, or our network, including scraping, web harvesting, or web data extraction of Coaching Insights or other proprietary content

9. Unauthorized access: Committing unauthorized use of the Website, your account, or any of the Services, including unauthorized entry into our systems, seeking access to data not intended for you or your Users, misuse of passwords, or misuse of any information posted to the Website

10. Security testing: Probing, scanning, or testing the vulnerability of the Website or network or breaching security or authentication measures without proper written authorization

11. Infrastructure abuse: Taking any action that imposes an unreasonable or disproportionately large load on our infrastructure, including denial-of-service attacks, "spam", "flooding", or other unsolicited overload techniques

12. Reselling services: Marketing, offering to sell, or reselling the Services to any unauthorized third party, or using the Services as part of a service bureau or similar arrangement

13. Creating competing products: Using the Services, Coaching Insights, or any outputs to develop, train, or improve competing products, services, or AI models

14. Competitive intelligence: Using the Website or Services for competitive benchmarking or other competitive analysis if you are a direct competitor without our prior written consent

15. Violating third-party terms: Violating the terms of service of Zoom or any other third-party platform integrated with or accessed through the Services

16. Sharing sensitive information: Using the Services to analyze calls containing information you are legally or contractually prohibited from sharing, including classified information, attorney-client privileged communications (unless you are the attorney and client), healthcare information protected by HIPAA (unless you have proper authorization), or information subject to non-disclosure agreements

17. Inappropriate content: Uploading Call Data that contains hate speech, harassment, threats, sexually explicit content, content that exploits or harms minors, or other content that violates our acceptable use standards

10.2 Enforcement
We have sole and exclusive discretion to determine the applicability of these restrictions and any violations thereof. We reserve the right to suspend or terminate your use of the Website and Services for a violation of any provision in this section. We may also report suspected illegal activities to law enforcement authorities.
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11. Third-Party Sites and Platforms
11.1 Third-Party Links
The Website and Services may link to other sites on the Internet or require integration with third-party platforms such as Zoom. These other sites and platforms are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites or platforms. The inclusion of such a link does not imply our endorsement of the site or platform or any association with its operators.
If you choose to access or use any third-party products, services, information, websites, or mobile applications, you understand that such access or use will be subject to the terms and conditions and privacy policies of the appropriate third-party provider, and not these Terms.
11.2 Zoom Platform Compliance
You acknowledge and agree that use of the Services requires compliance with Zoom's Terms of Service, Privacy Policy, and Acceptable Use Policy. You are solely responsible for ensuring compliance with all such third-party terms. We are not responsible for any information you agree to share with Zoom or for any actions taken by Zoom, including account suspensions or terminations.
You can review Zoom's policies here:
   * Zoom Terms of Service: https://zoom.us/terms
   * Zoom Privacy Policy: https://zoom.us/privacy
11.3 Platform Changes
We are not responsible for changes made by third-party platforms (including Zoom) that may affect the functionality or availability of the Services. We will use commercially reasonable efforts to adapt the Services to accommodate platform changes, but do not guarantee that the Services will remain compatible with all platform updates. If Zoom changes its API, policies, or features in a way that prevents us from providing the Services, we will not be liable for any resulting service interruptions.
11.4 Stripe Payment Processing
When you provide payment information through Stripe, you grant us and Stripe the right, power, and authority to act on your behalf to process your payments. You agree to your personal and financial information being transferred, stored, and processed by Stripe. You can access Stripe's privacy policy here: https://stripe.com/privacy.
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12. Disclaimer of Warranties
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE WEBSITE AND SERVICES, INCLUDING COACHING INSIGHTS (THE "CONTENT") ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE. THE CONTENT IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
WE AND OUR AGENTS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, OR CORRECT; THAT THE WEBSITE OR SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE WEBSITE AND SERVICES IS SOLELY AT YOUR RISK.
COACHING INSIGHTS DISCLAIMER: WE DO NOT WARRANT OR GUARANTEE THAT THE COACHING INSIGHTS PROVIDED BY THE SERVICES WILL:
   * Improve your sales performance or results
   * Be accurate, complete, or applicable to your specific situation
   * Result in any specific outcomes, including increased close rates, revenue, or customer satisfaction
   * Be free from errors, omissions, or misinterpretations
THE COACHING INSIGHTS ARE GENERATED BY AI MODELS AND SHOULD BE USED AS ONE OF MANY TOOLS IN YOUR SALES DEVELOPMENT PROCESS. YOU SHOULD EXERCISE YOUR OWN JUDGMENT AND CONSULT WITH QUALIFIED SALES PROFESSIONALS WHEN MAKING BUSINESS DECISIONS. THE EFFECTIVENESS OF COACHING INSIGHTS MAY VARY BASED ON NUMEROUS FACTORS INCLUDING YOUR INDUSTRY, PRODUCT, MARKET, INDIVIDUAL SKILLS, AND OTHER FACTORS OUTSIDE OF OUR CONTROL.
AI LIMITATIONS: YOU ACKNOWLEDGE THAT OUR AI MODELS:
   * May produce outputs that are incorrect, incomplete, biased, or misleading
   * Are trained on diverse data sources and may reflect limitations or biases in that training data
   * Should not be relied upon as the sole basis for important business decisions
   * May misinterpret context, tone, sarcasm, or other nuances in Call Data
   * Are continuously being improved but are not perfect
BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY, THESE LIMITATIONS MAY NOT APPLY TO YOU.
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13. Limitation of Liability
EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES SHALL WE OR OUR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THE WEBSITE OR SERVICES. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES ARISING FROM:
   1. Business losses: Loss of revenue, profits, sales, customers, business opportunities, or goodwill resulting from use of or reliance on Coaching Insights

   2. Performance outcomes: Failure to achieve expected sales results, close rates, or performance improvements based on Coaching Insights

   3. AI errors: Inaccurate, incomplete, biased, or misleading Coaching Insights generated by our AI Models

   4. Data issues: Loss, corruption, or unauthorized access to Call Data or Coaching Insights

   5. Third-party platforms: Changes to, interruptions in, or termination of access to Zoom or other third-party platforms that affect the Services

   6. Service interruptions: Interruptions, delays, errors, or unavailability of the Services

   7. Participant disputes: Claims by meeting participants arising from your analysis of calls without proper consent

   8. Compliance issues: Violations of recording consent laws, privacy laws, or other regulations arising from your use of the Services

   9. Zoom account issues: Suspension, termination, or other actions taken by Zoom related to your use of the Services

   10. Unauthorized access: Any unauthorized access to or use of your account, Zoom account, or Call Data

MAXIMUM LIABILITY CAP: Notwithstanding anything to the contrary, our maximum liability to you arising out of or in connection with the Website or any Services delivered hereunder, whether such liability arises from any claim based on breach or repudiation of contract, warranty, tort, or otherwise, shall in no case exceed the actual fees paid by you to us for the Services over the three (3) months preceding the date your first claim arose. If you have been using the Services for less than three (3) months, our maximum liability shall not exceed the total fees you have paid to date.
The parties acknowledge that the limitations set forth in this section are integral to the amount of consideration levied in connection with the Website and Services.
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14. Indemnification
Upon our request, you agree to defend, indemnify, and hold us, Veymont Ventures LLC, and our respective employees, contractors, officers, and directors harmless from all liabilities, claims, and expenses, including attorney's fees, that arise from:
      1. Your use of, or activities in connection with, the Website or Services
      2. Your violation or alleged violation of these Terms or any applicable laws or regulations
      3. Your violation or alleged violation of any intellectual property or right of a third party
      4. Your analysis of calls without proper participant consent, including any claims by meeting participants that their privacy rights, recording consent rights, or other legal rights were violated
      5. Any claims by your end users, customers, employees, or third parties arising from your use of the Services or Coaching Insights
      6. Your violation of Zoom's Terms of Service or any other third-party platform terms
      7. Any claims related to Call Data, including claims that Call Data contains confidential, proprietary, or legally protected information that should not have been shared
      8. Your use of or reliance on Coaching Insights, including any business decisions made based on such insights
      9. Any breach of your representations and warranties under these Terms
You may not settle any such claim or matter without our prior written consent. We reserve the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and in such case, you agree to cooperate fully with our defense of such claim.
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15. Additional Terms
15.1 Free First Call Terms
We offer one (1) free call analysis to new customers to evaluate the Services. The free call analysis:
      * Is available only to new users who have not previously used the Services
      * Requires you to provide payment information before analyzing the free call
      * Does not automatically convert to a paid subscription unless you explicitly subscribe
      * Is subject to all other terms and conditions in these Terms, including our rights to use Call Data for AI training
We reserve the right to modify or discontinue the free call offer at any time without notice. We may, in our sole discretion, limit eligibility for the free call and may reject or cancel access if we suspect abuse or fraud (such as creating multiple accounts to obtain multiple free analyses).
If you analyze your free call but do not subscribe, any Call Data you submitted will be retained for thirty (30) days in accordance with Section 8.7, after which it will be permanently deleted unless you subscribe to the Services. However, we retain the right to use anonymized and aggregated data derived from your Call Data as described in Section 5.6.
15.2 Confidentiality
Each party ("disclosing party") may disclose to the other party ("receiving party") certain nonpublic and proprietary materials and information ("Confidential Information"). The receiving party shall protect the Confidential Information with the same degree of care it uses to protect its own confidential information of similar nature and importance, but with no less than reasonable care. The receiving party shall not disclose the Confidential Information to any third party without the disclosing party's prior written consent, except to its own directors, employees, legal and financial advisors, and other agents with a need to know the Confidential Information and who are subject to confidentiality obligations at least as restrictive as those provided herein.
"Confidential Information" shall not include any information that:
      1. Is or becomes part of the public domain without breach of these Terms
      2. Is independently developed by the receiving party without use of or reference to the Confidential Information
      3. Is disclosed to the receiving party by a third party without restriction
      4. Was in the receiving party's lawful possession prior to its disclosure by the disclosing party
Notwithstanding the foregoing, the receiving party may disclose Confidential Information as required by law or court order, provided that the receiving party provides prompt prior written notice to the disclosing party, discloses only the portion of the Confidential Information that it is advised by counsel is legally required to be disclosed, and uses reasonable efforts to ensure confidential treatment is afforded the disclosed portion.
Your Call Data is your Confidential Information. However, you acknowledge and agree that we may use your Call Data as described in Section 5.2 for AI training purposes, and this use is not considered a breach of confidentiality.
The receiving party agrees that breach of this section would cause the disclosing party irreparable injury, for which monetary damages would not provide adequate compensation, and that in addition to any other remedy, the disclosing party will be entitled to injunctive relief against such breach or threatened breach.
15.3 Copyright Complaints
If you believe that the Services have been used in a manner that constitutes copyright infringement, you must notify us at support@closingmeter.com and provide all of the following information, as required by the Digital Millennium Copyright Act ("DMCA"):
      1. A statement that you have identified content in the Services that infringes a copyright of a third party for whom you are authorized to act
      2. A description of the copyrighted work you claim has been infringed
      3. A specific description of where the allegedly infringing material is located in the Services, including a URL or exact description of the content's location
      4. Your name, address, telephone number, and email address
      5. A statement that you have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)
      6. A statement that, under penalty of perjury, the information in your notice is accurate and that you are authorized to act on behalf of the owner of the exclusive right that is allegedly infringed
      7. Your electronic or scanned physical signature
We reserve the right to delete or disable allegedly infringing content, to terminate the accounts of users who are repeat infringers, and to forward the information in the copyright-infringement notice to the user who allegedly provided the infringing content.
15.4 Marketing
We may identify you as our customer to other customers or prospective customers. We may use and display your name, logo, trademarks, and service marks on the Website and in marketing materials in connection with identifying you as a customer of ClosingMeter. Upon your written request, we will promptly remove any such marks from the Website and, to the extent commercially feasible, our marketing materials.
15.5 Cookies
By using the Services or Website, you agree to the use of cookies which we use to facilitate use of the Services and the Website. We do not store passwords or other personal information in cookies, and we do not sell, trade, or rent your personal information to unaffiliated third parties. More information about our use of cookies is contained in the Privacy Policy available at https://closingmeter.com/privacy.
15.6 Assignment
Neither party may assign its rights or delegate its duties under these Terms either in whole or in part without the other party's prior written consent, which shall not be unreasonably withheld, except that either party may assign an Order as part of a corporate reorganization, consolidation, merger, or sale of all or substantially all of its assets. Any attempted assignment without such consent shall be void. These Terms will bind and inure to the benefit of each party's successors or assigns.
15.7 Notices
All legal notices required under these Terms shall be in writing and delivered in person or by certified or registered express mail to the address last designated on the account for you, and to us at the address specified in Section 20, or such other address as either party may specify by notice to the other party as provided herein. Notice shall be deemed given (i) upon personal delivery; (ii) if delivered by air courier or email, upon confirmation of receipt; or (iii) five (5) days after deposit in the mail. Non-legal notices may be provided to the email address specified on the applicable Order and shall be deemed effective on the next business day following the date and time stamp on the sender's email. We may also provide you with notice postings on the Website.
15.8 Governing Law
These Terms (and all related Orders) shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles. You hereby consent to binding arbitration in the State of Wyoming to resolve any disputes arising under these Terms.
15.9 Entire Agreement
These Terms plus any associated Order set forth the entire agreement and understanding of the parties relating to the Services and supersede all prior and contemporaneous oral and written agreements. For any conflict between an executed Order and these Terms, the Order shall govern, but only for the specific Services described in the applicable Order. Nothing contained in any document submitted by you shall in any way add to or otherwise modify these Terms.
15.10 Miscellaneous
Captions and headings are used herein for convenience only and are not part of these Terms. The parties are independent contractors and nothing in these Terms creates a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties. No person or entity not a party to these Terms will be deemed to be a third-party beneficiary of these Terms or any provision hereof.
No waiver or amendment of any term or condition of these Terms shall be valid or binding on any party unless agreed to in writing by us or you. Our failure to enforce any term of these Terms will not be construed as a waiver of the right to enforce any such terms in the future. Unless otherwise specified, remedies are cumulative. These Terms may be agreed to online, or executed by electronic signature and in one or more counterparts.
No party will be responsible for any delay, interruption, or other failure to perform under these Terms due to force majeure events and acts beyond a party's reasonable control, but only for so long as such conditions persist. Force majeure events may include: natural disasters; wars; terrorist activities; pandemics; activities of third-party service providers including Zoom, Stripe, and Internet service providers; labor disputes; and acts of government.
If any part of these Terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.
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16. Arbitration and Disputes
The parties agree that any dispute or claim in law or equity arising between them regarding the use of the Website, the Services, or these Terms (including all related Orders), including any dispute regarding the enforceability or applicability of this arbitration provision, shall be decided by neutral, binding arbitration conducted in Cheyenne, Wyoming.
The arbitrator shall be a retired judge, justice, or an attorney with at least ten (10) years of legal experience relating to the subject matter of these Terms, unless the parties mutually agree otherwise, who shall render an award in accordance with the substantive laws of the State of Wyoming. In all other respects, the arbitration shall be conducted in accordance with the rules and procedures of the American Arbitration Association, specifically the Commercial Arbitration Rules, subject to the parties being allowed limited discovery. Judgment upon the award of the arbitrator(s) may be entered in any court having jurisdiction.
NOTICE: BY USING THE WEBSITE AND SERVICES YOU ARE AGREEING TO HAVE ANY DISPUTE ARISING OUT OF THE MATTERS INCLUDED IN THIS "ARBITRATION AND DISPUTES" PROVISION DECIDED BY NEUTRAL ARBITRATION AND YOU ARE GIVING UP ANY RIGHTS YOU MIGHT POSSESS TO HAVE THE DISPUTE LITIGATED IN A COURT OR JURY TRIAL. YOU ARE GIVING UP YOUR JUDICIAL RIGHTS TO DISCOVERY AND APPEAL, UNLESS THOSE RIGHTS ARE SPECIFICALLY INCLUDED IN THIS PROVISION. IF YOU REFUSE TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION YOU MAY BE COMPELLED TO ARBITRATE PURSUANT TO A COURT ORDER. YOUR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY. IF YOU DO NOT WISH TO AGREE TO ARBITRATION, THEN YOU MAY NOT USE THE WEBSITE OR SERVICES.
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17. Class Action Waiver
ANY LEGAL ACTION OR ARBITRATION ARISING IN CONNECTION WITH THE USE OF THE WEBSITE, THE SERVICES, OR THESE TERMS (INCLUDING ALL RELATED ORDERS) MUST BE ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR WE MAY JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
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18. Attorneys' Fees
In any dispute, action, proceeding, or arbitration regarding the use of the Website, the Services, or these Terms (including all related Orders), including the enforcement of any arbitration provision herein, the party prevailing in such action or proceeding shall be entitled to recover, in addition to any other award of damages or other remedies, its reasonable attorneys' and experts' fees, costs, and expenses (including, without limitation, expenses for expert witnesses and all reasonable attorneys' fees, costs, and expenses upon appeal).
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19. Data Processing and Privacy
19.1 Data Processing
We process Call Data and Customer Data as a service provider on your behalf. We will process such data for the purpose of providing the Services, improving our AI Models as described in Section 5.2, and as otherwise permitted by these Terms and the Privacy Policy.
19.2 Privacy Compliance
You are responsible for compliance with all applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws. You represent and warrant that you have:
      * Provided appropriate privacy notices to meeting participants
      * Obtained all necessary consents for recording and analyzing calls
      * Complied with all recording consent laws and wiretapping statutes in applicable jurisdictions
      * Obtained authorization to share Call Data with us for analysis
19.3 Recording Consent Laws
You acknowledge that recording consent laws vary by jurisdiction and that you are solely responsible for compliance with all applicable laws. This may include:
      * One-party consent jurisdictions: Where only one party to a conversation must consent to recording
      * Two-party/all-party consent jurisdictions: Where all parties to a conversation must consent to recording
      * International laws: Various recording and privacy laws in countries outside the United States
You represent and warrant that all Call Data submitted to the Services was recorded and is being analyzed in compliance with applicable laws.
19.4 Cookies and Tracking Technologies
The Services may use cookies and other tracking technologies. You are responsible for providing appropriate notice to your end users regarding the use of such technologies and obtaining any required consents under applicable laws.
19.5 Data Subject Requests
If we receive any request from a data subject (such as a meeting participant requesting access to, deletion of, or correction of their personal data) in connection with Call Data, we will promptly notify you and will provide reasonable assistance to you in responding to such request, at your expense. You are primarily responsible for responding to data subject requests related to your Call Data.
19.6 Security Incidents
We will notify you within a reasonable time after becoming aware of any unauthorized access to or disclosure of your Call Data or Customer Data (a "Security Incident"). We will cooperate with your reasonable requests regarding investigation and mitigation of any Security Incident. This notification obligation does not constitute an acknowledgment of fault or liability.
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20. Contact Information
Our Website and Services are provided by:
ClosingMeter LLC
 (owned and operated by Veymont Ventures LLC)
Wyoming, USA
Email: support@closingmeter.com
Website: https://closingmeter.com
ClosingMeter LLC and Veymont Ventures LLC are limited liability companies registered under the laws of the State of Wyoming, USA.
If you wish to contact ClosingMeter for any reason, you may do so using the contact information listed in this section.
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Last Updated: January 19, 2026
By using ClosingMeter's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.